July 9, 2007
How to Deal with Difficult Customers
This post is aimed mainly at female bartenders, as I don't think males are treated in quite the same way as us when working behind a bar, however a male could also find it useful.
If you are a female who has been in the pub trade for any amount of time, the following scenario will be familiar to you. It is the graveyard shift- maybe the middle of the afternoon and you are working alone. There are only two other customers in the bar, the door opens and a dishevelled bloke falls through it. He is quite drunk or even worse has been on something else- and it shows.
Now you put down the copy of Heat that you were really enjoying, and the realisation hits you- you are going to get shit if you serve him, and you are going to get shit if you don’t. Read more
